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Short guides with a captioned video and written steps. Each one covers a single task in two to four minutes.

Seller guides

  1. Apply to sell and get approvedSend your auction house application in five short steps and know what happens after you submit it.3 min
  2. Pick a plan and the founding offerCompare the three seller plans, claim a first-sellers spot if one is left, and subscribe from Settings.2 min
  3. Team users and seatsInvite staff to your seller portal, give each person the right role, and understand how seats are counted.2 min
  4. Import lots from a CSV file and match photosFill the lot template, import it into an auction, check the preview, then add photos named by lot number.3 min
  5. Create and publish an auctionBuild an auction in the four-step wizard, add its lots, and publish it once your seller profile is complete.3 min
  6. Card authentication for biddersAsk every bidder in an auction to pass a card check before they can bid, and see what it costs you.2 min
  7. Watch your auction in the live monitorFollow bids, bidders and lot activity while your auction runs, and export the registrations.2 min
  8. Payouts, invoicing and paymentsConnect your bank account through Stripe, then follow invoices after each auction and record payments made outside the site.3 min
  9. Ship orders and add trackingAdd the carrier and tracking number to a paid order, or set it up for pickup, and understand the tracking updates buyers see.3 min
  10. Reports and accountingRun sales, consignor, tax and platform-charge reports, download them as CSV or PDF, and save the views you use often.3 min

Bidder guides

  1. Create an account and register to bidMake a free account, add a card, and complete the short registration the first time you bid in an auction.3 min
  2. Put Bidding Fever on your phone and choose your alertsAdd Bidding Fever to your phone's home screen, turn on email alerts, and pick which alerts you get and where.2 min
  3. Watch lots and place bidsFollow the lots you like, read the bid box, place a bid, and set a maximum bid that bids for you.3 min
  4. When you are outbid, bid again fastHow you learn you were outbid, and the quickest ways to bid again from the alert, the lot card or the lot page.3 min
  5. Win a lot and pay your invoiceWhat happens when you win, where your invoice is, how to pay it by card or e-Transfer, and what to do if payment is not available yet.3 min
  6. Track your shipmentSee when your lots ship, follow the parcel with its tracking number, and know what to do if a delivery goes wrong.2 min
  7. Your account and privacyUpdate your profile, cards and addresses, choose your cookie and email settings, read our policies, and delete your account.2 min